Returns Policy

Nyxlete manufactures to your own specification rather than selling from stock — that changes how returns work compared to buying an off-the-shelf product. This page explains what's covered and what isn't.

Custom Orders Are Generally Non-Returnable

Because bulk production only starts after you've approved a sample against your own spec (fabric, colorway, sizing, and branding), a completed order that matches your approved sample isn't eligible for return or refund simply because of a change of mind. This is standard for made-to-order manufacturing — the product exists because you specified it.

The Sample-Approval Step Is Your Safeguard

This is why we produce a sample before bulk production: it's your opportunity to check fabric, fit, color, and branding before the full order is committed. Bulk production begins only once you've signed off on that sample, so issues should be caught and resolved before, not after, the full run is made.

What Is Covered: Production Errors

If bulk production doesn't match the sample you approved — wrong fabric, wrong sizing against the spec you confirmed, a branding/print error on our side — that's a production error and it's on us. Contact us with photos and your order details and we'll work toward a remake, correction, or credit for the affected units, depending on the issue.

What Isn't Covered

• Change of mind after bulk production has started or completed.
• Sizing issues where the produced garments match the size spec you confirmed at sample approval (i.e., you'd like a different fit than what you approved).
• Minor variations that are normal in textile manufacturing (small shade variation between dye lots, for example) and don't represent a defect.
• Damage that happened after delivery, rather than in production or transit.

Damaged or Incorrect Shipments

If your order arrives damaged in transit, or the shipment doesn't match what was confirmed in your order (wrong product, wrong quantity), contact us as soon as possible with photos — see our Shipping Policy for how we handle transit issues.

How to Raise an Issue

Email us at hello@nyxlete.com or message us on WhatsApp with your order details, a description of the issue, and photos where relevant. We review every case individually — made-to-order production means there's no generic return label or automated refund process, but we do stand behind our own production errors.

Contact Us

Questions about this policy can be sent to hello@nyxlete.com.